Customer Stories

Pre amble

I
chose Tommy’s Property management after an extensive selection process.
Initially I was nervous about using a large well know “name” company in the
property management game, as I did not want to become just another client. I am
pleased to say this did not happen. I am a very proactive owner and expect a
high level of communication from my property managers. I wanted a proactive
company with intelligent young but experience property managers. It was very
important that the company I choose was tech savvy and had a high level of
computerisation, not only the landlords information but information for tenants
and prospective tenants. They also had to have fast and up to date automated
communication systems.

I
am pleased to say that my choice of Harrison Vaughan and Jack Vale of Tommy’s
was the right choice. Both these guys are young, tech savvy and intelligent.
They have a well set up system for managing my properties. Their communication
not only with me but with the tenants is fast and efficient. There is a steady
and transparent flow of information about my properties, often up to the minute.

The Handover Process

I
had 24 separate tenancies to change over and this was handled swiftly and
without fuss.

The
transition process was apart from the old managers hopelessness, very easy.
Harrison and Jack did a brilliant job of keeping me informed and moving the
process ahead despite some serious interference from the old manager. They also
maintained their sense of humour though out.

I
have a number of good long term WINZ clients. These WINZ clients were dealt
with quickly and efficiently. My policy is for WINZ to pay directly, not
through the tenant. Harrison and Jack were only to happy to have the same set
up. Then Harrison and Jack visited all tenants and took the time to carefully
explained the change over of management and that this would only improve the
service they received.

A
letter, jointly written from both myself and Tommy’s was delivered to the
tenants first. This was followed up by a phone call and a personal visit at a
time to suit the tenant. An extensive information pack was delivered to each
Tenant, including a tenant hand book for renting from Tommy’s. The overall
response from the tenants was very positive and remains so some months on.

As
with any change of management there were a couple of small issues. Harrison and
Jack are very well organised and thought out of the box in dealing with these
issues. They did not allow these issues to develop into problems and solved
them quickly and sensibly. I was kept well informed through emails phone calls
and messages at all stages.

General day to day management.

Whilst they are very good with the tenants have a have a good rapport with my tenants, my tenants only have positive comments about the guys and their communication, they are also careful to stay on top of any issues these tenants may have. While a friendly and personal

approach
is taken no nonsense is tolerated. Their tenant section is excellent, and
carefully done. Extensive checks are done on the prospective tenant. Because of
their careful tenant selection process I have noticed a significant reduction
in turn over rates and in issues of tenant related damage to properties. This
in turn reduces costs and keep the properties in good high standard of up keep.
Because of the good rapport with tenants and the quick flow of information any
problems, leaky taps etc are fixed quickly. This keep the tenants happy and
stops these issues escalating into wider problems of water damage etc.

In summary.

I
am very pleased I made the decision to move the Tommy’s Property Management and
have Harrison and Jack look after my Wellington properties. I have nothing
negative to say about these guys. Their management is smooth and efficient.
Harrison is easily able to be contacted even after hours and does what he says
quickly and without fuss. Communication is easy and transparent.

You come away with the feeling that
the guys are really making an effort to make sure your properties are well
managed, and they are. My rents have increased with the market and I have much
better tenants . Their tenant selection is
excellent a result of this it has removed most of theproblems I have had in the
past and insures rents are kept at a high level ensuring at the same, time a
better class of tenants is acquired. Properties are kept in a better and cleaner
state, with a lower turnover rate.

Their management is professional and efficient. I would highly recommend Harrison and Jack of Tommy’s Property Management. I am very happy I made the change.

Name
withheld by request.