What fees do you charge, and what do they cover?
Our management fees are competitive and transparent. It covers day-to-day management, account reconciliation, rent collection, arrears management, maintenance management, and ongoing communication with you.
What fees am I still responsible for as a landlord?
While we manage the day-to-day running of your rental, there are some costs that remain your responsibility.
These include council rates, body corporate levies (if applicable), property insurance, mortgage payments, compliance costs and maintenance costs.
How do you screen tenants to ensure I get the right fit?
Every tenant goes through a thorough vetting process, including reference checks, credit checks, so you have confidence in who’s living in your property.
How do you handle rent arrears?
We act quickly and professionally. If rent is missed, we contact the tenant immediately, set clear expectations, and follow the correct legal processes if required to resolve the issue. 14-day breaches are issues as required.
What happens if my tenant damages the property?
Tenants are responsible for damage beyond fair wear and tear.
We’ll arrange repairs, claim against the bond if needed, and support you through insurance or Tribunal processes if necessary.
Do you arrange repairs and maintenance?
Yes. We organise trusted local tradespeople and oversee the work to ensure quality and fair pricing. You’ll always be kept informed about costs and approvals.
How do you make sure my property is Healthy Homes compliant?
We carry out inspections and work with 3rd party specialists to assess your property for compliance.
If upgrades are required, we’ll organise quotes and guide you through the process to ensure compliance. Your property must be compliant before it can be rented out.
What is your process for rent reviews and setting the right market rent?
We monitor the market weekly and provide you with advice on where your rent should sit on an annual basis.
Adjustments are made to minimise vacancy while still achieving strong returns.
What happens if my tenant needs to be taken to the Tenancy Tribunal?
Our team has the knowledge and experience to represent you. We prepare the case, file the application, and attend the hearing on your behalf.
How often will I hear from my property manager?
We keep you updated at key points — new tenant selection, inspections, rent reviews, and maintenance. You’ll also hear from us whenever something important comes up.
How do I apply for a rental property with Tommy’s?
All our available properties are listed online. Simply follow the link to apply and complete the application form.
How do I pay my rent?
Rent is paid weekly in advance by automatic payment into our trust account. We’ll provide all the details when you sign your tenancy.
What should I do if I can’t pay rent on time?
Let us know immediately.
The sooner we’re aware, the sooner we can work with you to find a solution and avoid escalating arrears.
How do I report repairs or maintenance issues?
Use our online maintenance request form or contact your property manager directly. For urgent issues, please call us right away. Outside of business hours, call our resident call centre on 0800 760 001.
What are my responsibilities under the Healthy Homes Standards?
We’ll make sure the property meets compliance. Your role is to use heating and ventilation as intended and keep the home reasonably clean and tidy.
Can I make changes to the property (e.g. hang pictures, paint walls)?
Please ask first. Minor changes like picture hooks may be approved, but larger alterations need landlord consent.
How much notice do I need to give if I want to move out?
The standard notice is 21 days for tenants on a periodic tenancy. If you’re on a fixed term, different rules may apply — check your tenancy agreement.
How is my bond lodged and when do I get it back?
Your bond is lodged securely with Tenancy Services. At the end of your tenancy, once the final inspection is complete and any agreed costs are settled, your bond is refunded. For refund timelines, please visit tenancy services website
Who do I contact in an emergency outside office hours?
We have an after-hours contact number for urgent repairs 0800 760 001 for issues such as flooding, electrical hazards, or security issues. For life-threatening emergencies, always call 111 first.